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How We Handle Your Privacy Policy

Every time you top up through bKash, Nagad or Rocket, or log back into your account on a new phone, we handle personal and payment details under this policy — this page sets out what we collect, why, and how you can ask us…

Wallet details stay privateAccount security steps listedYour data rights explainedDirect contact for privacy queries
45bd How We Handle Your Privacy Policy
HOW WE PROTECT DATA

Data Handling, Cookies And Account Security

We treat your account data the way we'd want our own handled — locked behind login verification, not left sitting in open text files. Cookies on 45bd remember your session and device so you're not re-entering your phone number every time you switch from the app to a browser tab. Withdrawal requests get a manual verification step tied to the wallet you deposited from, which protects your Nagad or Rocket balance from being pulled by someone else. If you want a copy of your data, or you want something corrected, tell us through the channels above and we'll act on it directly.

Account Security Login sessions are tied to device and OTP verification, so switching from your phone to a desktop browser still asks for a fresh code before your wallet or history loads.
Cookie Use We use session cookies to keep you logged in across pages and remember your last-used payment method, whether that's bKash, Nagad or Rocket, without storing card or PIN numbers.
Data Retention Account and transaction records are kept only as long as needed for payment verification and account history, not stored beyond what's reasonably required.
Request Changes Ask us to review, correct or delete data linked to your account through support — we confirm your identity first, then respond with what we hold and what we've updated.
PRIVACY CONTACT PATHS

Reach Us About Your Account Data

Questions about what we hold on your account, or how a Nagad transfer gets logged against your wallet, go straight to support — no ticket queue, no generic contact form buried three pages deep. Reach out through live chat inside your account, drop a message to our support email, or use the in-app help desk if you're on a phone between overs during a BPL match. We reply the same way you wrote in, and we'll ask for account verification before sharing any personal data back to you.

Live Chat Open live chat from your account dashboard for privacy questions — we verify your identity first before discussing any account or payment details tied to bKash, Nagad or Rocket.
Support Email Send a written request to our support email if you want a copy of the data we hold, or if you're asking us to correct a phone number or wallet detail on file.
In-App Help Desk Use the in-app help desk on your phone for quick privacy questions between sessions — it keeps the same login you use for deposits and withdrawals, so no separate signup step.

Common Questions About This Privacy Policy

Here are the questions we hear most often from account holders about how their data is collected, used and stored on 45bd, plus how to reach us if you want something reviewed, corrected or removed from your account record.

We collect your name, phone number, and payment details linked to bKash, Nagad or Rocket when you deposit or withdraw, plus basic device information used to keep your login secure across sessions.

No. Your PIN stays inside your wallet app — we only receive confirmation that a payment cleared, not your PIN or full account credentials on the wallet side.

Yes, you can request a review, correction or deletion of your data through our support channels; we verify your identity first, then act on reasonable requests where local law allows it.

We don't sell your details for marketing. Some data may pass to payment processors tied to bKash, Nagad or Rocket, or to authorities where required, depending on your local law and region.

Cookies keep your session active so you're not logging in repeatedly when you switch between the app and a browser tab, and they remember your last-used payment method.

Reach us through live chat in your account, our support email, or the in-app help desk — all three route to the same verification process before we discuss account data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.